Shipping & Returns - Goodness Me!

Shipping & Returns

Shipping Policy

Our shipping rates are some of the lowest around! Free Expedited shipping applies to any order over $29* except for remote locations. See our Remote Regions section below for more details. Please note: For orders containing more than 12 of the same item, shipping delays can be expected. This should not exceed +3 days from the outlined shipping option selected and is based on product availability. For more information on a particular item contact info@goodessme.ca or call our toll-free number 1-844-255-0842.

Expedited Shipping (average 2-6 business days*)

Free Expedited shipping applies to any order over $29. Expedited shipping rates on orders under $29 are variable depending on the weight of the product(s) and the shipping address. Special shipping rates apply to orders in remote regions (see below).

Xpresspost Shipping (average 2-4 business days*)

Xpresspost shipping rates are variable depending on the weight of the product(s) and the shipping address. Special shipping rates apply to orders in remote regions (see below).

Return Policy (In-store and Online)

Goodness Me! is committed to providing our customers with quality products every time.  For product that has a quality issue prior to its expiry date, we are pleased to refund the full value of the product, based on the Goodness Me! receipt. We offer full refunds on any unopened, unexpired items in good condition within 30 days of purchase. Customers must provide a receipt, confirmation number, or other proof of purchase date. Any discounts used, except for shipping discounts, will be subtracted from the refund.

Online refunds can only be made to the credit card or account used for the purchase. If you are returning an online order due to a mistake we made (e.g. an incorrect item), we will pay for return shipping. If you are returning for any other reason, the return shipping costs are your responsibility. To make a return customers must obtain a return label by emailing sales@goodnessme.ca or calling 1-844-255-0842. Please call or visit our stores to return in-store purchases: http://goodnessme.ca/storelocator/.

The following products are final sale (unless there is an issue of product quality): Gift Cards, Books, Bulk Foods, Products sold with 25% or 50% discount sticker

Education: For paid classes a full refund will be given only if requested 3 business days prior to the start of the class.

Housewares, Appliances, Health Aids: Once used these products are not eligible for return unless they are defective.

*Remote Regions

Shipments to Northern and Remote regions create special challenges and therefore usually take longer and are priced higher. Shipping costs to remote regions are determined by order weight. Free shipping does not apply to remote regions. Shipping rates (for orders under 5 kg) for remote regions range from $14.50-$47.00 for Expedited shipping and $18.50-$80.00 for Xpresspost shipping depending on remoteness. Below are the first 3 digits of the postal codes for remote regions according to Canada Post.

Alberta
T0A, T0B, T0C, T0G, T0H, T0J, T0K, T0L, T0M, T0P, T0V, T1L, T1W, T9H, T9K

British Colombia
V0A, V0B, V0C, V0J, V0K, V0L, V0M, V0N, V0P, V0R, V0S, V0T, V0V, V0W, V0X

Manitoba
R0A, R0B, R0C, R0D, R0E, R0F, R0G, R0H, R0I, R0J, R0K, R0L, R0M

New Brunswick
E1W, E1X, E3Y, E3Z, E4A, E4B, E4C, E4E, E4G, E4H, E4J, E4K, E4L, E4M, E4N, E4P, E4R, E4S, E4T, E4V, E4W, E4X, E4Y, E4Z, E5A, E5B, E5C, E5E, E5G, E5H, E5J, E5K, E5L, E5M, E5N, E5P, E5R, E5S, E5T, E6A, E6B, E6C, E6E, E6G, E6H, E6J, E6K, E6L, E7A, E7B, E7C, E7E, E7G, E7H, E7J, E7K, E7L, E7M, E7N, E7P, E8A, E8B, E8C, E8E, E8G, E8J, E8K, E8L, E8M, E8N, E8P, E8R, E8S, E8T, E9A, E9B, E9C, E9E, E9G, E9H

Newfoundland 

All Newfoundland addresses will be subject to extra shipping costs. The postal codes below are also subject to extra fees due to their remote access.
A0A, A0B, A0C, A0D, A0E, A0F, A0G, A0H, A0I, A0J, A0K, A0L, A0M, A0N, A1K, A1L, A1M, A1S, A1T, A1U, A1V, A1W, A1X, A1Y, A1Z, A2A, A2B, A2C, A2D, A2E, A2F, A2G, A2H, A2I, A2J, A2K, A2L, A2M, A2N, A5A, A5B, A5C, A5D, A5E, A5F, A5G, A5H, A5I, A5J, A5K, A5L, A5M, A5N, A5O, A5P, A5Q, A5R, A5S, A5T, A5U, A5V, A5V, A5W, A5X, A5Y, A5Z, A6A, A6B, A6C, A6D, A6E, A5F, A6G, A6H, A6I, A6J, A6K, A6L, A6M, A6N, A6O, A6P, A6Q, A6R, A6S, A6T, A6U, A6V, A6W, A6X, A6Y, A6Z, A7A, A7B, A7C, A7D, A7E, A7F, A7G, A7H, A7I, A7J, A7K, A7L, A7M, A7N, A7O, A7P, A7Q, A7R, A7S, A7T, A7U, A7V, A7W, A7X, A7Y, A7Z, A8A

Nova Scotia
B0C, B0D, B0E, B0F, B0G, B0H, B0I, B0J, B0K, B0L, B0M, B0N, B0O, B0P, B0P, B0Q, B0R, B0S, B0T, B0U, B0V, B0W

Northwest Territories and Nunavut
X0A, X0B, X0C, X0E, X0G

Ontario
P0T, P0V, P0W, P0X, P0Y, P0Z, P8T

PEI
C0A, C0B

Quebec
G0C, G0D, G0E, G0H, G0I, G0J, G0W, G4T, G4U, G4V, G5J, G8E, G8F, G8G

Saskatchewan
S0A, S0C, S0E, S0G, S0H, S0J, S0K, S0L, S0M, S0N, S0P

Yukon
Y0A, Y0B

Shipping rates are subject to change.