Technical Support Analyst

About Us:

At Goodness Me! our mission is simple: to discover, educate about, and offer healthy living products. Our business was born out of a passion to help people live longer, healthier and happier lives. For close to 40 years we’ve been providing our loyal customers with access to the healthiest products we can find.

We have 9 stores throughout Ontario, with more coming. Learn more about our story here: goodnessme.ca/pages/about-us

About the Job:

We are now hiring a Technical Support Analystto our Information Technology (IT) team! The role includes being primarily responsible for supporting users relating to the technical hardware and software used within the business.

Our Ideal Candidate:

The successful candidate must have in-depth knowledge of hardware and software, and up-to-date knowledge of the latest IT and software trends.

Here’s what you’ll do:

  • Logging and processing support calls
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Planning and undertaking scheduled maintenance and upgrades
  • Managing accounts for staff, ensuring that they know how to log in and use the applications

Talking to clients and computer users to determine the nature of any problems they encounter

  • Responding to breakdowns including travelling to business sites to address the issues
  • Investigating, diagnosing and solving computer software and hardware faults
  • Support of the user applications to support business process
  • Repairing equipment and replacing parts
  • Obtaining replacement or specialist components, fixtures or fittings
  • Management of computer assets including hardware and software

Here’s what we are looking for:

  • 2 + years of post-secondary program including completion of computer technical course
  • 1+ year work experience in a Service or Help Desk environment
  • Ability to prioritize, multitask and manage multiple projects with a broad workload to meet deadlines in a fast-paced environment
  • Great attention to detail
  • Ability to sit, stand and operate office equipment
  • Comfortable using tools and to perform occasional lift work at heights
  • Willingness to work unsociable hours to cover business operating hours support or maintenance

Location and Travel:

You’ll spend most of your time working remotely, but occasionally approximately 20% of the time you’ll be expected to travel to our Goodness Me! locations to attend meetings with our team members throughout southeastern Ontario. 

To Apply:

Are you ready to sprout in your career in Information Technology (IT)? If so, please submit your resume and cover letter for review at jobs@goodnessme.ca.

While we sincerely appreciate the interest of all applicants, only those selected for an interview will be contacted.

Goodness Me! is an equal opportunity employer which values diversity in the workplace. We do not discriminate in making employment decisions based upon race, colour, gender, religion, national origin, age, disability, marital status, sexual orientation, or any prohibited grounds. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.

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